Terms of service

Last updated: September 1, 2026

Welcome to Dekoria. By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully before placing an order.

1. General Terms

By using our website, you confirm that you are legally able to enter into an agreement and that the information you provide to us is accurate and complete.

Dekoria reserves the right to refuse service, cancel orders, or restrict access to the website when necessary.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, slight variations in product color, appearance, size, or finish may occur due to photography, lighting, screen settings, or manufacturing differences.

Product availability may change without prior notice.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

In the event of an obvious pricing or listing error, Dekoria reserves the right to cancel the affected order and provide an appropriate refund if payment has already been made.

4. Orders

When you place an order, you agree to provide accurate contact, billing, and delivery information.

An order is considered accepted once Dekoria confirms it. We reserve the right to cancel or refuse an order due to:

Product availability issues
Incorrect pricing or product information
Incorrect customer information
Suspected fraudulent activity
Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been received, the applicable amount will be refunded.

5. Payments

Customers are responsible for providing valid and accurate payment information when placing an order.

All payments are subject to verification and authorization by the applicable payment provider.

6. Shipping and Delivery

Delivery times and shipping charges are described in our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details at checkout.

7. Returns and Refunds

All returns and refunds are subject to our Return and Refund Policy.

Customers should review the policy before placing an order.

8. Website Use

You agree not to use our website for any unlawful purpose or in a way that may damage, disable, overload, or interfere with the website or its functionality.

You must not attempt to gain unauthorized access to any part of the website, customer information, or systems.

9. Intellectual Property

All content available on the Dekoria website, including logos, images, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Dekoria unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, courier services, analytics tools, or other service providers.

The use of these services may be subject to the respective third party's terms and policies.

11. Limitation of Liability

Dekoria will make reasonable efforts to keep the website and its services available and accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Dekoria will not be responsible for delays, losses, or disruptions caused by circumstances outside our reasonable control, including courier delays, natural events, technical issues, or other unforeseen circumstances.