Shipping policy

Order Processing

Orders are processed within 1–2 business days after they are placed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 3–7 business days, depending on your location and courier service availability.

Order Tracking

Once your order has been shipped, tracking details will be provided (where available) so you can monitor your delivery.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, public holidays, courier issues, or other unforeseen circumstances.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order. Dekoria is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or you receive an incorrect item, please contact our customer support within 48 hours of delivery so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact our customer support through our Contact Us page.