Refund policy

Last updated: September 1, 2026

At Dekoria, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging and accessories, where applicable.
  • The item must not show signs of use, damage, or alteration.
  • You must contact us within 7 days of delivery before sending the product back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After reviewing the issue, Dekoria may offer a replacement, exchange, or refund, depending on the situation.

Change of Mind

Returns due to a change of mind may be accepted only if the product is unused, unopened, and in its original condition.

Return shipping charges for change-of-mind returns are the customer's responsibility.

Non-Returnable Items

We may not accept returns for products that:

  • Have been used or damaged after delivery
  • Are missing original packaging or accessories
  • Have been altered or modified
  • Are returned without prior approval
  • Are purchased as final-sale items

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed payment method.

Refund processing time may vary depending on the payment method or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Dekoria.

Return Shipping

If the return is due to a damaged, defective, or incorrect product caused by Dekoria, we will arrange the appropriate return solution.

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Please do not send any product back without contacting us first.

How to Request a Return

To request a return or refund, contact us with your order number and details of the issue.

Email: Dekoriabyusman@gmail.com
Phone: +92 310 4013 331

We will review your request and provide the necessary return instructions.

Policy Changes

Dekoria reserves the right to update this Return and Refund Policy when necessary. Any changes will be published on this page with an updated date.