Refund policy

At Dekoria, we strive to ensure you are satisfied with every purchase. If you're not completely happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, or complimentary items (if applicable).

Non-Returnable Items

The following items are not eligible for return:

• Used products.
• Damaged items caused by misuse, improper handling, or accidental damage after delivery.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with your order number and clear photos of the product. We will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through the Contact Us page.